Official product information
Contact Phytomem: Phone, Email, Addresses and Who Handles What
Quick answer
For orders and refunds, call +1 (302) 200-3480 (hours not published) or write [email protected] with your order ID. For questions about this website, write [email protected], Monday to Friday, 9:00 am to 5:00 pm ET; that inbox cannot see orders. Returns go to 410 Park Avenue, Floor 17, New York, NY 10022.
Contact grid
How to contact Phytomem
There are two desks. The order desk handles orders, refunds and returns by phone or sales email; our website inbox handles questions about the pages on this site and cannot see any order.
Order phone desk
For orders, refunds, returns and lot checks. Have your order ID ready.
Hours are not published, so if nobody answers, try again later or use the sales email.
Sales and refund email
The written route for the same order questions. Put your order ID in the subject line.
Reply times are not published.
Website email
Read Mon-Fri 9:00 am-5:00 pm ET. For page questions, corrections and review submissions.
This inbox cannot see orders, payments or tracking.
Office
450 Park Avenue
450 Park Avenue, Floor 5, New York, NY 10022
The office of Gophytomem, the USA authorized Phytomem retailer. Do not send returns here.
Returns address
410 Park Avenue
410 Park Avenue, Floor 17, New York, NY 10022
Include your full name, email and order ID. You pay the postage, so use a tracked service.
Your order email
Check your inbox
It holds your order ID, the tracking link and the name of the company that processed your payment.
Keep it until your refund window has closed.
Which
Which Phytomem contact to use for what
Picking the right desk first saves a round of emails. Find your question in the left column and use the contact beside it.
| Your question | Best contact | Why |
|---|---|---|
| Placing an order or choosing a pack | Phone desk or sales email | They can answer questions about packs and checkout |
| Where is my parcel? | Tracking link in your order email | Tracking comes by email; delivery times are not published |
| Asking for a refund | Phone desk or sales email | Only they can open your order |
| Sending bottles back | Returns address | Mail with your name, email and order ID |
| Broken seal or damaged bottle | Phone desk or sales email | Report it before you take any tablets |
| Checking a lot number | Phone desk | The desk can match an order to its lot |
| A charge on your card | Phone desk, then your order email | The email names the company that took the payment |
| A mistake on one of our pages | Website email | Our editorial desk fixes pages |
| Medical questions | Your doctor or pharmacist | No one at either desk is a doctor |
When you write, one message per question works best. Put the order ID in the subject line, keep the message short, and say what you would like to happen: a refund, a replacement bottle, or simply an answer.
If a week passes with no reply from the sales email, call the phone desk and mention the date you wrote. Keep copies of everything you send until the matter is closed.
Ready
What to have ready before you call or write
A call about an order goes faster when the details are in front of you. Gather these before you pick up the phone.
- Your order ID from the order email
- The email address you used at checkout
- Your full name as it appears on the order
- The pack you bought: 2, 3 or 6 bottles
- The purchase date, so you can count your 60 days
- The lot number and best-before date from the bottle base
- Photos of any damage, and your tracking number for returns
Refund
Refund reminder: the 60-day window
You have 60 days from the purchase date to ask for your money back. The clock starts when you buy, not when the parcel arrives.
Contact the order desk
Call +1 (302) 200-3480 with your order ID, or write [email protected].
Ship the bottles back
Send them to 410 Park Avenue, Floor 17, New York, NY 10022 with your full name, email and order ID. Use a tracked service; the return postage is yours to pay.
Wait for the credit
The refund is issued 3 to 5 business days after the desk credits your return. Your card may take another 5 to 10 days to show it.
Full terms are on the Phytomem guarantee page and the refund policy.
Two desks
Why the order desk and the website inbox are separate
Gophytomem runs this website as a USA authorized Phytomem retailer, and checkout happens on the brand's order page. That split is why one inbox can see your order and the other cannot.
The order side
Checkout, payment, tracking and refunds sit with the order desk at +1 (302) 200-3480 and [email protected]. Your order email comes from there.
The website side
The pages, the facts on them and any corrections sit with the Phytomem Editorial Desk at [email protected].
Where they meet
Buy through the buttons on this site so the refund terms described here apply to your order.
More about who we are is on the about page. Shipping questions are answered on the Phytomem shipping page.
Ask
Questions worth asking the order desk before you buy
Several facts about Phytomem are not published anywhere we could find. The order desk is the one place that might answer them, so these are fair questions to ask before you pay.
- What is the full Supplement Facts panel, with the amount of each ingredient?
- Are corosolic acid, kudzu flower, Morosil and xylitol in the tablet, or only on the info page?
- What are the other ingredients, such as binders, fillers and the coating?
- Is there a lab report for the lot that would ship to me, and which lab ran it?
- What is the exact shipping fee on the 2-bottle pack, and how long does delivery take?
- What hours is the phone desk open?
If you get a clear answer to any of these, we would like to hear it. Write to the website email, and once the brand confirms the fact in writing, we will add it to our pages.
Times
Hours and response times we can confirm
Only some hours and times are published. Here is what we can confirm and what we cannot.
- Phone desk hours
- Not published
- Sales email reply time
- Not published
- Website email hours
- Mon-Fri 9:00 am-5:00 pm ET
- Refund after return is credited
- 3 to 5 business days
- Card statement after refund
- 5 to 10 days
- Delivery time
- Not published
Because the phone hours are not published, the sales email is the safer choice late in your refund window. An email carries a date stamp, which is useful proof that you asked in time.
FAQ
Questions about contacting Phytomem
These are the contact questions we hear most. Each answer points you to the fastest route.
What is the Phytomem phone number?
The order desk is +1 (302) 200-3480. Its hours are not published, so keep your order ID handy and try again if nobody picks up.
Can the website email help with my refund?
No. [email protected] cannot see orders. Refund requests go to +1 (302) 200-3480 or [email protected].
Where do I send a return?
Mail the bottles to 410 Park Avenue, Floor 17, New York, NY 10022 with your full name, email and order ID. The postage is yours, so use tracking.
Is the office address the same as the returns address?
No. The office is at 450 Park Avenue, Floor 5, New York, NY 10022; returns go to 410 Park Avenue, Floor 17, New York, NY 10022. Send returns only to the returns address.
I lost my order email. What now?
Call the order desk or write the sales email with the name and email address you used at checkout, and ask them to find the order. Search your inbox and spam folder for the checkout date first.
Can I ask a doctor question here?
No one at either desk is a doctor. Take the ingredient list to your own doctor or pharmacist, especially if you take any prescription medicine.