Official product information
Phytomem Refund Policy: Who Qualifies, How to Return Bottles and When You Are Paid
Quick answer
Orders from the official Phytomem order page can be refunded within 60 days of purchase. Contact the order desk first, then mail the bottles to 410 Park Avenue, Floor 17, New York, NY 10022 with your full name, email and order ID. You pay return postage, so use tracking. The refund is issued 3 to 5 business days after the return is credited.
Eligibility
Who is eligible for a Phytomem refund?
You are eligible if you bought Phytomem through the official order page and ask within 60 days of the purchase date. Several details beyond that are not published, and the table marks each one.
| Situation | Refund under the published terms? | What to do |
|---|---|---|
| Official order, within 60 days | Yes | Contact the order desk |
| Official order, after day 60 | Outside the window | Call the desk and ask; no exception is published |
| Bought on a marketplace or another site | Not by this desk | Contact the seller you paid |
| Opened bottles | Not published | Confirm with the desk before mailing |
| Shipping fee on the 2-bottle pack | Not published | Confirm with the desk |
| Bonus e-books | Not published | Ask what happens to them |
Orders from other sellers fall outside this desk; the where to buy Phytomem page explains why.
Request
How do you request a Phytomem refund?
Start with the order desk, not the post office. Six steps cover the whole request, from checking the date to seeing the money on your card.
Check the date
Count the days since you paid. Requests are accepted within 60 days of the purchase date.
Contact the order desk
Phone +1 (302) 200-3480 or email [email protected]. Give your order ID and say you want a refund.
Confirm the open points
Ask about opened bottles, the 2-bottle shipping fee and the bonus e-books, since the terms do not cover them.
Pack the return
Put the bottles in a sturdy box with a note giving your full name, email and order ID.
Mail it with tracking
Send the box to 410 Park Avenue, Floor 17, New York, NY 10022. You pay the postage; keep the receipt and the tracking number.
Wait for the credit
The refund is issued 3 to 5 business days after the return is credited, then shows on your card within 5 to 10 days.
Address
Where do you send a Phytomem return, and what goes in the box?
Returns go to 410 Park Avenue, Floor 17, New York, NY 10022. Put a note in the box with your full name, the email you ordered with and your order ID.
- Return address
- 410 Park Avenue, Floor 17, New York, NY 10022
- Name
- Your full name, as on the order
- The address you used at checkout
- Order ID
- From your order email
- Which bottles
- As the desk tells you; the terms do not list them
- Return form or label
- Not published
Pack the bottles so they cannot rattle or break, and close the box with strong tape. Take a photo of the open box before you seal it, showing the bottles and your note. If anything is questioned later, that photo shows what you sent.
The return address is not the same as the Gophytomem office at 450 Park Avenue, Floor 5, New York, NY 10022. Parcels sent to the office are not the way to return bottles, so check the address twice before you seal the box.
Postage
Who pays for return shipping?
The buyer pays for return shipping. The terms mention no prepaid return label, so you choose the carrier and pay for the postage yourself.
Pick a service with tracking. If a parcel goes missing, the tracking record is your only proof that you sent it, and the desk will ask for the number if the credit is slow.
Outbound delivery, tracking and damaged parcels are covered on the Phytomem shipping page.
Timing
When will a Phytomem refund reach your card?
The refund is issued 3 to 5 business days after the desk credits your return. Your card issuer then takes 5 to 10 days to show it.
Mail time sits on top of those numbers. If three weeks pass after your parcel arrives with no word, call the desk with your order ID and your return tracking number.
Pack size
Does the refund policy change with the Phytomem pack size?
No. The same 60-day terms apply to the 2-, 3- and 6-bottle packs. What changes is how much of the pack you will have used when the window closes.
| Pack | You paid | Days of tablets | Tablets used by day 60, at most | Shipping on the order |
|---|---|---|---|---|
| 2 bottles | $158 | 60 | 60 | Small fee, not published |
| 3 bottles | $177 | 90 | 60 | Free in the US |
| 6 bottles | $294 | 180 | 60 | Free in the US |
Tablets used is a ceiling, since the window starts at purchase and delivery takes time. On the 6-bottle pack, most bottles will still be sealed at day 60. Whether sealed and opened bottles are treated the same is one of the points to confirm with the desk.
Late refund
What should you do if a refund is late?
Call the order desk first, with your order ID and the return tracking number. The desk can see where your return stands, and the tracking number shows when the parcel arrived.
- Check the return tracking to confirm the parcel was delivered.
- Call +1 (302) 200-3480 or write [email protected] with both numbers.
- Ask for the date the return was credited.
- Count 3 to 5 business days from that date, then 5 to 10 more for your card.
- If the desk confirms the refund was sent and nothing shows, ask your card issuer.
Open questions
What does the Phytomem refund policy leave out?
The published terms leave four practical questions open. Ask about each one before you mail the bottles, and write down the answer.
Opened bottles
The terms do not say whether an opened or partly used bottle is refunded in full, in part or not at all.
The 2-bottle shipping fee
The fee itself is not published, and neither is whether it comes back with a refund.
Bonus e-books
Nothing says whether you keep them, delete them or lose their stated value from the refund.
Late parcels
It is not stated whether the return must arrive by day 60 or just be requested by then.
Contacts
Which contact can handle a refund?
Only the order desk can handle a refund, by phone or by its own email address. The website inbox answers questions about this site but cannot see orders.
Order desk phone
+1 (302) 200-3480. Hours are not published. Have your order ID ready.
Order desk email
[email protected]. Put the order ID in the subject line so it is easy to match.
Website inbox
[email protected], Mon-Fri 9:00 am-5:00 pm ET. For site questions only; it cannot find or refund orders.
The promise behind these terms is explained on the Phytomem guarantee page, and every address is on the contact page.
Order from the official page to keep the 60-day refund window.
Prices from $49 a bottle. Free US shipping on 3 and 6 bottles.
FAQ
Phytomem refund policy FAQ
What is the Phytomem return address?
410 Park Avenue, Floor 17, New York, NY 10022. Include your full name, email and order ID in the box.
Do I need permission before I send bottles back?
Contact the order desk first. It can confirm your order and answer the points the terms leave open.
Is return shipping refunded?
No. The buyer pays return postage, so use a tracked service and keep the receipt.
Can I get a refund on an opened bottle?
The terms do not say. Ask the order desk before you mail anything back.
Is the 2-bottle shipping fee refunded?
That is not published. The desk can tell you before you return the order.
How long until I see the money?
Allow 3 to 5 business days after the return is credited, then 5 to 10 days for your card issuer.
Can the website inbox process my refund?
No. [email protected] cannot see orders. Use the order desk phone or [email protected].