Official product information
Phytomem Money-Back Guarantee: How the 60-Day Refund Works
Quick answer
Every Phytomem pack comes with a 60-day money-back guarantee from the purchase date.
To claim, call +1 (302) 200-3480 with your order ID or write to [email protected], then mail the bottles back with tracking. You pay return postage, and the refund is issued 3 to 5 business days after the return is credited.
See where to buy so your order is covered.
Guarantee
What does the Phytomem money-back guarantee cover?
The guarantee lets you ask for your money back within 60 days of the purchase date, on any pack bought through the official order page. It covers the 2-, 3- and 6-bottle packs alike.
- Length
- 60 days from purchase
- Packs covered
- 2, 3 and 6 bottles
- Where you must buy
- The official order page
- How to claim
- Phone +1 (302) 200-3480 or email [email protected]
- Phone hours
- Not published
- Return address
- 410 Park Avenue, Floor 17, New York, NY 10022
- Return postage
- Paid by the buyer
- Refund timing
- 3 to 5 business days after the return is credited
- Opened bottles
- Not published
- What happens to the bonus e-books
- Not published
Where a row says not published, the brand's terms are silent. Ask the order desk and keep a note of the answer, with the date and the name of the person you spoke to.
The guarantee applies only to orders the desk can find, which is why the where to buy Phytomem page points you to the official order page. The mailing rules are set out in the Phytomem refund policy.
Claim
How do you claim the Phytomem guarantee?
You claim it by contacting the order desk with your order ID, then mailing the bottles back with tracking. Five steps take you from the first call to the refund on your card.
Find your order ID
Open the order email you got after paying. The order ID is in it, and the desk needs it to find your purchase.
Contact the order desk
Call +1 (302) 200-3480 with the order ID, or write to [email protected]. Phone hours are not published, so email works any time.
Ask what to send back
Ask whether to return opened bottles, sealed bottles or both, and whether anything else is needed. The published terms do not say.
Mail the bottles with tracking
Send them to 410 Park Avenue, Floor 17, New York, NY 10022 with your full name, email and order ID inside. You pay the return postage.
Watch for the refund
The refund is issued 3 to 5 business days after the return is credited. Your card may take 5 to 10 more days to show it.
Timing
How long does a Phytomem refund take?
Once the desk credits your return, the refund is issued within 3 to 5 business days, and your card may take 5 to 10 more days to show it. The time in the mail and the time before the credit are not published.
| Stage | Time | Who controls it |
|---|---|---|
| Your claim to the desk | Any day within the window | You |
| Return parcel in the mail | Not published | The carrier you choose |
| Return credited by the desk | Not published | The order desk |
| Refund issued | 3 to 5 business days after credit | The order desk |
| Refund shows on your card | 5 to 10 days | Your card issuer |
The two stages the brand does publish are the last two. Everything before them depends on how fast the return is mailed and checked in, which is one more reason to ask early rather than near day 60.
If a stage runs long, call the desk with your order ID and the return tracking number. The tracking number is your proof that the parcel arrived, which is why a tracked service is worth its cost.
Clock
When does the 60-day clock start, and how does pack size affect it?
The clock starts on the purchase date. Delivery time is not published, so part of the 60 days passes before the first tablet.
| Pack | Days of tablets | Left when day 60 arrives |
|---|---|---|
| 2 bottles | 60 | Little or none, less any days in the post |
| 3 bottles | 90 | About one bottle |
| 6 bottles | 180 | About four bottles |
The 2-bottle pack matches the window most closely. With 6 bottles, you decide on most of the pack before you have used it. The Phytomem pricing page weighs that against the lower daily cost.
Records
What should you keep while you try Phytomem?
Keep the order email, the bottles and a simple note of the dates. With those three things, a claim takes one short call.
- The order email, with its order ID and the name of the payment processor
- Every bottle, including empty ones, until you have decided
- The date you paid, with day 60 marked on a calendar
- The date the parcel arrived, in case delivery ran long
- The return tracking number and receipt, if you send bottles back
- Notes from each call to the desk: date, time and what you were told
Set a reminder for about day 50. That leaves time to call the desk and settle the return details before the 60-day window closes. The terms do not say whether the parcel itself must arrive by day 60, so ask when you call.
Not medical
Is the guarantee a promise that the tablets will work?
No. The guarantee is a purchase policy: it promises a refund on the stated terms, not a health result. Phytomem is a dietary supplement, and its label claims are Memory*, Focus* and Clarity*. The brand's own art carries the FDA statement that it is not intended to diagnose, treat, cure or prevent any disease.
A refund window is a fair way to try a product with no published amounts. It is not a reason to put off a doctor visit. Memory changes that worry you or your family deserve a check, because some causes can be treated (NIA, memory problems and aging).
Bonuses
What happens to the bonus e-books if you get a refund?
The brand does not say. The terms do not state whether the three e-books must be deleted, whether their stated value is taken off the refund, or whether they are yours to keep.
Ask the order desk before you mail anything back, and keep the answer in writing if you can. The e-books themselves are described on the Phytomem bonuses page.
Seals
What do the money-back seals on Phytomem art mean?
They are the brand's own badges, drawn to show the refund promise. Neither is issued by an outside group, and neither adds anything to the written terms.
- The gold roundel reads Satisfaction Guaranteed and 60 Days Money Back. The 60 days match the written terms.
- The round blue and gold seal reads Money Back, 100% Satisfaction, Guaranteed. It carries no dates, conditions or company name.
- The 100% describes satisfaction, not the amount refunded. Return postage is yours, and whether the 2-bottle shipping fee comes back is not published.
- Neither seal mentions the order ID, the return address or the need for tracking.
- A seal is not insurance and not a third-party certification.
Read the seals as a headline, and read the terms for the detail. When the two seem to differ, the order desk has the final word.
Every pack comes with 60 days to ask for a refund.
Prices from $49 a bottle. Free US shipping on 3 and 6 bottles.
FAQ
Phytomem guarantee FAQ
How long is the Phytomem guarantee?
60 days from the purchase date. The window starts when you pay, not when the parcel arrives.
How do I start a Phytomem refund?
Call +1 (302) 200-3480 with your order ID or email [email protected]. Then mail the bottles back with tracking.
Do I have to pay to send the bottles back?
Yes. Return postage is paid by the buyer, so pick a service with tracking.
Can I return opened bottles?
The brand does not publish an answer. Ask the order desk before you mail anything.
Does the guarantee cover Phytomem bought on Amazon?
No. The desk can only refund orders it can find, and those come from the official order page.
When will the money be back on my card?
The refund is issued 3 to 5 business days after the return is credited, and card issuers take 5 to 10 more days.
Is the guarantee a sign the product works?
No. It is a purchase policy that returns your money on its terms. It makes no health promise.